Player Privacy Policy
This Privacy Policy explains how Majestic Bingo collects, uses and protects personal information when you use our website and mobile services. We take your privacy seriously and set out below the types of information we hold, why we process it, how we keep it safe and the choices available to you.
Types of data we collect
Personal data
We collect information you provide when registering or verifying your account, such as your name, date of birth, postal address, email address and telephone number. We also process identity documents and proof of address for age and identity verification as part of our responsible gambling and anti-fraud measures.
Technical data
We collect device and connection information including IP address, browser type, operating system, device identifiers, and log files. This helps us deliver the site, detect abuse and troubleshoot issues. We may also collect information about how you interact with our services, such as pages visited and time spent in bingo rooms or playing games.
Transactional data
Transactional data includes payment method details, deposit and withdrawal history, wagering activity and account balances. We keep records of bets, wins, losses and promotional activity for accounting, regulatory and security purposes.
How we use your information
We use personal and technical data to operate your account, process payments, carry out identity checks and provide customer support. Transactional data is used to administer bets and payouts, detect suspicious activity and meet regulatory obligations. We may also use anonymised data for service improvement, analytics and fraud prevention.
Data protection practices
We store personal information on secure servers and use industry standard encryption for data in transit. Access to personal data is restricted to authorised staff and third-party providers who act on our behalf. We retain information only for as long as necessary for the purposes described and to comply with legal and regulatory requirements.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, support login and session management, and to measure site performance. Some cookies are essential for account security and payment processing. You can control cookie settings via your browser, but disabling certain cookies may limit functionality.
User rights
You have rights over your personal data, including the right to access the information we hold, request correction of inaccuracies, and object to certain processing. Where lawful, you may request restriction of processing or request data portability. You may also withdraw consent for marketing communications at any time.
Access, correction and deletion of data
To access, correct or request deletion of your personal data, contact our support team. We will verify your identity before fulfilling requests to protect your account. In some cases we may retain limited data where required for legal or regulatory reasons.
Information sharing and third parties
We share data with payment processors, identity verification providers, regulatory bodies and fraud prevention services as necessary to operate your account and meet legal obligations. We require third parties to safeguard personal data and only process it for agreed purposes.
Privacy policy updates
We may update this policy from time to time. We will notify registered users of significant changes and publish the revised policy on our site. Your continued use of our services after changes are published constitutes acceptance of the updated policy.