Contact Us

If you have any questions, account queries, technical issues or feedback our support team is here to help. We can assist with registration, KYC, deposits and withdrawals, game performance and self-exclusion requests. Contact options include email, phone and in-site live chat for quick replies. For account-sensitive matters please have your username and ID ready to speed up verification. We aim to resolve most enquiries promptly and to provide clear, helpful guidance throughout. You can also use the in-site message centre.

Department	Contact
Customer support	[email protected] - live chat & email, response within 24 hours
General enquiries	[email protected] - corporate and press
Affiliate enquiries	[email protected] - partner team
Phone	+44 20 7946 0824 - UK support line
Working hours	Mon-Fri, 09:00-22:00; Sat-Sun, 10:00-18:00

Email Support

Email is our preferred contact method for detailed requests, account‑related issues or when you need to send documents or explanations. Please email [email protected] with a clear subject line and up‑to‑date contact details so we can respond promptly. Including your account name and a current phone number or address helps avoid delays and speeds up verification or resolution.

Send Us a Message

Name

<label for="contact-email" style="font-size:14px;color:#111;">Email</label><input id="contact-email" name="email" type="email" required placeholder="[email protected]" style="padding:10px;border:1px solid #cfcfcf;border-radius:4px;font-size:14px;"><label for="contact-message" style="font-size:14px;color:#111;">Message</label><textarea id="contact-message" name="message" rows="6" required style="padding:10px;border:1px solid #cfcfcf;border-radius:4px;font-size:14px;resize:vertical;"></textarea><button type="submit" style="background:#0070cc;color:#fff;padding:10px 12px;border:none;border-radius:4px;cursor:pointer;font-size:15px;">Send message</button>

Response Time

We aim to respond to most support enquiries within one business day. Simple account, deposit or bonus questions are usually answered the same day. More complex matters, such as identity checks, large withdrawals or investigations, may take longer depending on their nature and any third-party checks required. We’ll keep you updated while we handle your case.

Feedback

We're keen to hear your feedback, suggestions or ideas for improving the site. Please send comments to [email protected] or use the in-site feedback form. Every submission is reviewed carefully by our team and helps shape updates to features, promotions and usability. Your input directly influences future improvements and helps us deliver a smoother, fairer experience for all players.