Majestic Bingo Casino Responsible Gambling

We are committed to safer gambling and to helping you keep play enjoyable and under control. Our approach is built around clear player protection principles and practical tools that let you manage how, when and how much you play. Below you will find information on the controls available, how to pause or close an account, signs of problem play and where to get confidential help.

Player protection principles

We put player safety first by promoting transparent information and straightforward controls. We encourage people to set sensible limits, take regular breaks and check their account activity. Staff are trained to spot and respond to concerning behaviour and to offer support without judgement.

Activity-control tools

You can use a range of in-account tools to manage your play. These are available in your account settings and through our support channels.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. These limits can be chosen during registration and adjusted later. Changes are applied promptly and may take a short time to process to ensure they are effective.

Loss limits

Loss limits let you cap net losses over chosen periods. When a limit is reached, further play will be blocked until the limit period ends or you change your settings.

Time limits and session reminders

Use session reminders or reality checks to receive prompts about how long you have been playing. You can also set automatic time-outs to take a short break or schedule longer account pauses when needed.

Self-exclusion and account breaks

If you need a longer break, you can self-exclude for set periods. Self-exclusion temporarily blocks access to your account and any related brands within our group. Requests for self-exclusion and account closures are processed promptly, and our team will confirm the action and provide information on next steps.

Signs of problematic behaviour

Be alert to changes in habits that may indicate difficulties, such as spending more than planned, chasing losses, hiding activity from family or neglecting other responsibilities. If you notice these signs in yourself or someone else, consider using the tools above or seeking external help.

Tips for maintaining control

Set realistic deposit and loss limits, schedule regular breaks, avoid using credit to gamble and check your activity regularly. Make use of session reminders and consider asking a friend or family member to help you stick to limits.

Professional help and support organisations

If you need further support, reputable UK organisations like GamCare and BeGambleAware offer confidential advice, assessments and treatment options. You can also contact our support team through the help centre or live chat for guidance on using safer gambling tools and making a support plan.