Majestic Bingo Casino Terms and Conditions

These Terms and Conditions describe the rules that apply when you use Majestic Bingo’s website, mobile apps and related services. They explain the relationship between us and you, including your responsibilities as an account holder and our rights as the operator. By registering an account or using our services you agree to comply with these terms and any additional promotion or game rules published on the site.

Account responsibilities

You are responsible for keeping your account details accurate and up to date. Choose a secure password and do not share it. You must notify us immediately if you suspect unauthorised access or if your account details are lost or stolen. We may restrict, suspend or close accounts where we reasonably suspect fraud, abusive behaviour, multiple accounts, or breach of these terms.

Account verification

We will ask you to verify your identity, age and address before allowing certain activity such as withdrawals. Verification documents should be genuine and match the information on your account. Until checks are complete, some features may be limited.

Account limits and safer gambling

You can set deposit, loss and session limits and use time-outs or self-exclusion tools. We may also apply limits based on our responsible gambling assessments. Requests for self-exclusion or time-out will be processed promptly in line with our procedures.

Eligibility requirements

To open an account you must be at least 18 years old and legally permitted to gamble in your jurisdiction. We accept one real-money account per person. Access from restricted jurisdictions is prohibited and will be blocked. We reserve the right to refuse registration without giving a reason.

Acceptable platform use

Use our services only for lawful, personal play. You must not collude with other players, use bots, automate play, attempt to manipulate games, or engage in bonus abuse. Chargebacks, disputed payments or attempts to circumvent security measures are breaches of these terms and may lead to account closure and forfeiture of funds.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms published with each offer. These may include eligibility, wagering or play-through requirements, contribution rules, maximum bet limits while wagering and expiry dates. We may withhold or reclaim promotional funds where we suspect abuse, error or non-compliance with promotion rules. Any winnings from bonuses may be withheld until verification checks are completed.

Deposits and withdrawals

Payment options, minimums, limits and processing times are shown in the cashier. We process withdrawals to the original payment method where possible and reserve the right to require further checks, including source-of-funds where justified. Withdrawals may be delayed while verification is completed. We do not charge fees for standard transactions unless stated in the cashier.

Dispute resolution

If you have a complaint please contact our support team via the channels listed on the site. We will aim to resolve issues promptly and fairly. If a complaint cannot be resolved through our internal procedure you may refer the matter to an independent dispute resolution service where available in your jurisdiction.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified on the site or by email. Your continued use of our services after notification constitutes acceptance of the revised terms. We will always take reasonable steps to inform active account holders of important changes.